Terms of Service | Fino3D

Welcome to Fino3D.

These Terms of Service ("Terms") govern your access to and use of fino3d.com and its related services.

Fino3D ("we," "us," or "our") provides AI-powered tools for generating 3D models from images.

By creating an account, purchasing a plan, or using our services, you agree to these Terms. If you do not agree, please do not use Fino3D.

1. Who Can Use Fino3D

You must be at least 18 years old, or the legal age of majority in your jurisdiction if higher, and legally able to enter into these Terms.

You agree to provide accurate account information, protect your login credentials, and take responsibility for activity under your account.

You may not create multiple accounts or use other methods to bypass free trials, generation limits, payment requirements, or service restrictions.

We may restrict or suspend accounts involved in fraud, abuse, or violations of these Terms.

2. Our Service

Fino3D uses AI to generate textured 3D models from uploaded images.

We currently offer two generation modes:

• Basic: Intended for quick concepts and early exploration.
• Quality: Intended for more detailed results.

Both modes generate downloadable 3D models. Supported export formats include GLB, GLTF, FBX, OBJ/MTL, and STL.

The free trial includes Basic only. Paid Basic and Quality generation require eligible credits when offered. See the Pricing page for current purchase availability.

Generation quality, processing time, and availability may vary depending on the input image, model complexity, service demand, and technical conditions.

We do not guarantee that every image will produce a satisfactory result or that generated models will be suitable for every intended use.

2.1. Third-Party AI Services and Models

Fino3D uses third-party AI infrastructure and model providers to power its 3D generation services, including fal.ai and its model partners.

Our generation services currently use AI models from the TRELLIS and Tripo families. These models are integrated into Fino3D's own interface, generation workflow, and model management features.

We may update, replace, or change the underlying models and service providers as our technology evolves. Model availability, generation quality, and supported features may vary over time. Material changes will be communicated where required by applicable law.

Fino3D is an independent service and is not affiliated with, endorsed by, or sponsored by these third-party providers.

3. Free Trials, Credits, and Subscriptions

The Pricing page shows current purchase availability for credit packs and subscriptions. The following credit, subscription, and payment rules apply when paid services are offered; a listed plan is available for purchase only when its checkout is enabled.

Free trial

Eligible new accounts may submit one free Basic generation task, subject to daily availability. A failed task does not automatically restore the trial.

Free trials are subject to account eligibility, usage restrictions, and abuse-prevention measures. We may reject or restrict attempts to obtain additional free generations through duplicate accounts or other misuse.

Credits

Fino3D uses credits to access paid generation features. The number of credits required depends on the selected generation mode and is shown before you submit a paid generation.

Credits are service usage units. They are not cash, electronic money, or a bank balance, and cannot be transferred or redeemed for cash.

One-time credit packs will be valid for 365 days from successful payment and will not renew automatically. An active subscription will not be required to purchase or use a one-time pack. Canceling a subscription will not change a one-time pack's expiration date.

Monthly subscriptions issue credits for each successfully paid month. Annual subscriptions are charged for the full year upfront and issue credits in monthly allocations, rather than all at once. For both options, each allocation expires at the end of its monthly allocation period and unused credits do not roll over. Canceling renewal does not stop monthly allocations within an already paid annual period, subject to refunds, payment reversals, and the other restrictions in these Terms. Eligible credits with the earliest expiration date will be used first. These expiration rules apply except where applicable law requires otherwise.

Credit validity is separate from file availability: uploaded images and generated models remain available for 30 days from task creation, as described in Section 7.

Subscriptions

Subscription plans renew automatically at the billing interval and price disclosed during checkout, unless canceled.

You can request cancellation through the available account or billing controls or Waffo's Buyer Portal. Submit your request at least 48 hours before the current billing period ends, in accordance with Waffo's current Buyer Terms. Check for confirmation that renewal has been canceled; if confirmation is missing, contact support.

Confirmed cancellation stops future renewals and takes effect at the end of the current paid billing period. You may continue using the paid period's remaining benefits until then. Cancellation alone does not entitle you to a proportional refund for the unused portion of a billing period, without limiting the refund rights below.

Unless otherwise stated in your plan terms, cancellation does not automatically remove credits you have already purchased or received, subject to their applicable usage and expiration rules.

You remain responsible for charges incurred before cancellation.

Price changes

We may change prices or plan features. Changes to recurring subscription prices will be communicated as required by applicable law before they take effect.

Applicable taxes and other charges will be disclosed during checkout where required.

4. Payments, Refunds, and Failed Generations

For paid services, payments and approved refunds are processed through Waffo as merchant of record, subject to its Buyer Terms and the terms presented at checkout. By making a purchase, you authorize the applicable charges.

Refunds

For a one-time credit pack, you may request a full refund within 14 calendar days after successful payment if none of the credits from that purchase have been used.

For an initial subscription purchase, you may request a full refund within 14 calendar days after successful payment if none of that billing period's credits have been used. An approved initial-subscription refund also requires cancellation of the subscription to stop future renewals.

After credits from a purchase have been used, or for automatic subscription renewals, we do not offer a general change-of-mind refund guarantee. Duplicate or incorrect charges, failure to deliver the service, and other technical or service problems will be reviewed individually. Dissatisfaction with a successfully generated model does not automatically qualify for a refund; you may contact support for review.

Send refund requests to support@fino3d.com with your account email, order reference, and a description of the issue. We review requests manually and arrange approved refunds through Waffo to the original payment method. Refunded credits will no longer be available for use. Refunds and cancellation are separate actions; do not assume a refund request has canceled a subscription without confirmation.

These conditions do not limit any additional rights under Waffo's Buyer Terms or refund and cancellation rights that cannot legally be excluded under applicable law.

Failed generations

AI generation may occasionally fail because of processing errors, service interruptions, or other technical problems.

For a paid generation task that the system confirms as failed, the credits charged for that task are automatically returned to their original allocations, retaining their original expiration dates. A pending or unknown result, network timeout, preview or download problem, or deletion of a model does not by itself confirm generation failure or trigger a credit return.

This credit-return rule applies to paid tasks. It does not automatically restore the one-time free Basic trial, and returning credits is separate from a cash refund.

Please contact support if you believe you were incorrectly charged or did not receive a result.

Payment issues

We may suspend paid features or subscription benefits when payments fail, are reversed, or are disputed, subject to applicable law.

We reserve the right to investigate suspected payment fraud and abuse.

5. Your Content and Generated Models

Your uploaded images

You retain any rights you have in the images you upload.

You confirm that you own or have the necessary permissions to upload, process, and use those images through Fino3D.

You must not upload content that infringes another person's intellectual property, privacy, publicity, or other legal rights.

Permission to process your content

You grant Fino3D and its service providers the limited permissions reasonably necessary to receive, process, store, and transmit your uploaded content and generated results for the purpose of providing and securing the service.

This does not give Fino3D permission to publicly display your private work for marketing without your consent.

Commercial use of generated models

You may use models generated with Basic or Quality for personal or commercial purposes, including models created during a free trial, subject to applicable laws, third-party rights, and relevant service provider terms.

Commercial use permission does not guarantee that a generated model is unique, copyrightable, free from third-party claims, or suitable for a specific commercial purpose.

You are responsible for ensuring that your use of uploaded images and generated models respects applicable laws and the rights of others.

AI-generated results

AI may infer shapes, surfaces, and details that are not visible in the original image. Generated models may contain inaccuracies, missing details, visual artifacts, or unexpected geometry.

You are responsible for reviewing generated models before using them in games, products, advertising, 3D printing, or other projects.

Fino3D does not guarantee engineering accuracy, print readiness, game readiness, or fitness for professional production without additional work.

6. Acceptable Use

Your use of Fino3D is also subject to our Acceptable Use Policy, which forms part of these Terms.

You agree not to use Fino3D to:

• Upload or generate unlawful content.
• Infringe intellectual property, privacy, or publicity rights.
• Create or process child sexual abuse material or other sexual exploitation content.
• Submit prohibited pornographic, graphic, hateful, or abusive content.
• Promote violence, illegal activity, or harm to others.
• Attempt to bypass safety checks, free trial restrictions, rate limits, or payment controls.
• Interfere with the service, its infrastructure, or other users.
• Use automated or deceptive methods to abuse generation resources.
• Reverse engineer, extract, or misuse protected service technology where prohibited by applicable law.
• Otherwise violate applicable laws or our service providers' acceptable use requirements.

We may review relevant activity, reject generation requests, remove prohibited content, or suspend accounts when reasonably necessary to enforce these Terms, protect the service, or comply with law.

Content moderation and safety measures cannot guarantee that every prohibited submission will be detected.

7. Privacy and File Availability

Your uploaded images and generated models are private by default and are not automatically shared in a public gallery.

Your original images and generated models are available in Fino3D for 30 days from task creation. You can download them or delete them earlier through My Models.

After the retention period, files are scheduled for automatic deletion from Fino3D's application storage.

You are responsible for downloading and keeping copies of models you wish to retain.

Our service providers may maintain separate data retention practices. See our Privacy Policy for further details.

8. Intellectual Property and the Fino3D Service

The Fino3D website, branding, software, interface, designs, text, and other service materials are owned by Fino3D or its licensors and are protected by applicable intellectual property laws.

These Terms do not transfer ownership of Fino3D's software, trademarks, or other protected service materials to you.

You may not copy, redistribute, or commercially exploit protected parts of our service without permission, except as allowed by applicable law.

We may use third-party technologies and open-source components under their respective licenses.

9. Service Availability and Disclaimers

We work to provide a reliable service, but AI generation and online infrastructure may sometimes be unavailable, delayed, or interrupted.

We may update, maintain, suspend, or change service features when reasonably necessary for technical, security, legal, or operational reasons.

To the extent permitted by applicable law, Fino3D is provided on an "as is" and "as available" basis, without guarantees that the service will always be uninterrupted, error-free, or suitable for every purpose.

We do not guarantee any particular generation speed, quality level, or outcome.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

10. Liability, Suspension, and Termination

Limitation of liability

To the extent permitted by applicable law, Fino3D is not responsible for indirect, incidental, special, or consequential losses arising from use of the service, including lost profits, lost business opportunities, or loss of data.

Our aggregate liability for claims relating to the service will not exceed the amount you paid to Fino3D during the 12 months preceding the event giving rise to the claim, except where such a limitation is prohibited by applicable law.

Nothing in these Terms limits liability that cannot legally be excluded or restricted.

Suspension and termination

We may suspend or terminate access where reasonably necessary because of violations of these Terms, fraud, security risks, legal obligations, or serious service abuse.

Where appropriate and legally required, we will provide notice or an opportunity to resolve an issue.

You may stop using Fino3D or request account deletion at any time, subject to any outstanding obligations and applicable retention requirements.

Termination does not automatically entitle you to a refund of previously used credits or completed services. Mandatory consumer rights remain unaffected.

11. Changes, Governing Law, and Contact

We may update these Terms to reflect changes in our services, pricing, technology, or legal requirements.

We will update the date at the top of this page and provide additional notice where required by law.

Disputes will be handled by courts or other lawful dispute-resolution procedures with jurisdiction under applicable law. These Terms do not remove any mandatory rights to bring claims in your place of residence.

If any part of these Terms is found unenforceable, the remaining provisions will continue to apply.

For questions about these Terms, billing, or your account, contact:

Fino3D

Website: https://fino3d.com

Email: support@fino3d.com — We reply within 24 hours.